In the age of social media, it can become challenging to get accurate and verifiable feedback. Social monitoring provides the most convenient and often offers real-time feedback at low cost. However, there may stand a chance that only a few types of guests will speak up online thus not necessarily giving you a full picture of your business strengths and issues.
A Mystery Guest helps to identify various areas of improvements that may be crucial to your operations and business. From customer satisfaction, training needs and shortfalls, drive revenues and reduce revenue leakage, and monitor improvements over time.
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